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The following is a list of common problems, questions, and solutions: •The Sophos installer files fail to extract properly •I already have another anti-virus application installed on my computer. •Sophos returns the error “25011: Sophos Auto Update could not read updating settings from [source].
Click OK to continue installation.” •Sophos returns the error “Error 3057.
In addition to the above message, when you attempt to start the ‘Sophos Management Service’ service from Windows services (Start | Run, then type: | Press return), the following error is displayed: Could not start the Sophos Management Service on Local Computer.
Note: You may also see a ‘Failure Audit’, Event ID 18456 from source MSSQL$SOPHOS in the application event log. SOPHOS -d SOPHOSPATCH52 -i Reset User sqlcmd -E -S . SOPHOS -d Sophos Security -i Reset User If running this command returns the error: The name change cannot be performed because the SID of the new name does not match the old SID of the principal.
If the Oxford Sophos Antivirus Installer fails to install Sophos for Windows it will display a red shield and the message Install Failed. There can be a number of reasons why the installation fails but the most common reason is that you already have another antivirus software product installed such as a product from Norton, Mc Afee, AVG and others.
If you already have up to date antivirus software installed and protecting your computer then you don't need to install Sophos as well.
If you want to switch to using Sophos instead you should first uninstall the other product using the menu.
If you have uninstalled any other antivirus software and still have problems installing Sophos then you will need to send us some log files to help us figure out what has gone wrong.